Terms and Conditions
Once the ideas have been finalized a 40% non-refundable deposit fee is requested before the painting-process starts to secure your spot in the waiting list. Paypal and direct banktransfer are accepted payment methods. I work with a 100% loving-it guarantee. If you don’t like the final results of the portrait, you are not obligated to take it in the end of the process and the remaining 60% of the total amount will be cancelled. I strive for the perfect outcome and you can always let me know what adjustments you like to be made for the portrait to match your wishes. Once you are happy with the final result the total amount will be due before shipment.
Orders can be cancelled within 7 days after the payment has been made. The amount payed will be refunded in full. Cancellations must be made through email. When the client has cancelled their order, they will be removed from the waiting list. If the client cancels the order after the artist has started working on the portrait, the deposit of 40% will be non-refundable to cover the artists time, material costs and administration.
All orders will be exclusively packed with special care and delivered through PostNL. Gifts can be delivered straight to the recipients address.
Prints are aimed to be dispatched within 2-3 business days. Please beware this might take up to 7-10 business days. This is because the prints are professionally printed by a third party. If you have a specific deadline in mind, please get in touch.
Damage in Transit
The packages will be securely packed, but accidents can happen. When you receive your portrait and it has damaged, please contact the artist immediately by email and add a photo of the damage. The artwork must be send to the artist and a new portrait will be made free of charge.
Rejection or Complaints
If you are not 100% satisfied with the portrait, please contact me within 7 days after receiving the package. You’re free to send the portrait back to me for alterations free of charge. The shipment-fees however will be covered by the client.
Personal information will not be sold, displayed or distributed to third parties. Names can be displayed under “testimonials” with the permission of the client.
All copyrights on all artworks retain to the artist. No piece may be reproduced without the artists permission. When a portrait is commissioned the artist reserves the right to display it on her website or social media accounts. Replications of the work can be made by the artist for commercial use. If clients do not wish their portraits to be displayed online or replicated, please send an email to the artist before the paintingprocess starts. Clients can request a quotation for an exclusive portrait.